Q1: Do I need to register to buy?
A1: No, you can just buy as our GUEST, it is not compulsory to register as our member although it brings you extra benefits as our registered member (please refer to Q2 below).
Q2: Do I get any special offer for trying Green Wellness out?
A2: Your wellbeing and health is our primary concern. We take your risk out of trying something new. If you are worried for any reason before getting to know us, worry not! For your FIRST online purchase, if you are not completely happy for any reason, return it to us within 30 days of purchase.
GREEN WELLNESS MEMBERSHIP
Q1: Why should I register to become a member?
A1: As a registered member, you enjoy 10% Green Credit (a.k.a GC) rebate from every cash purchase – an option not available for customers that just want a guest check-out. Moreover, you will receive our e-newsletter for future updates and attractive offers.
Q2: How much does it cost to register as a Green Wellness member?
A2: Zero cost, it’s still free at this moment.
Q3: How to register as Green Wellness member?
A3: Click “Register” on top right corner menu bar, then either fill up the simple information required or use your Facebook ID to register.
GREEN CREDIT (a.k.a GC)
Q1: How do I get the GC?
A1: A 10% is rebated as GC every time you make a cash purchase!
Q2: How do I use my GC?
A2: To redeem your GC, simply click 'use credit' during your next purchase check out! Lets go shopping.
Q3: When will my GC expire?
A3: GC is cumulative, i.e. there is NO EXPIRY DATE!
Q4: When do you top up my GC?
A4: GC is credited within 2 working day upon purchase.
Q5: How do I monitor and check on my Green Credit (GC) available??
A5: There's no need to monitor, your GC will be reflected when you login to your account. Nonetheless, please feel free to email email@example.com or call our Customer Service anytime you need to find out your latest GC balance.
SHIPPING & HANDLING
Q1: How long is the shipping lead time?
A1: At Green Wellness, we aim to ship your order within 2 working days upon payment settlement. However, the actual arrival time still depend on product availability, dispatch's scheduling and traffic condition. Alternatively, you can also pick up your order from our office.
Q2: How much do you charge for shipping?
Unless you prefer to drop by our office for a personal pick-up, it's a pleasure for Green Wellness to help deliver to your doorstep with the following subsidized delivery charges:
Net purchase for RM30.00 & above - Free Delivery
Purchase below RM30.00 - RM5.00
Net purchase for RM300.00 & above - Free Delivery
Purchase below RM300.00 - Delivery charges vary according to your location, product items and/or product weight.
Shipping charges is based on actual or volumetric weight of your order. Shipping is estimated to take 4-20 working days and a tracking number will be provided for your monitoring.
Green Wellness reserves all rights to choose the most efficient shipping provider based on the address provided. However, if you have a specific preference, please contact our Customer Service at +603-7877 6350 or email firstname.lastname@example.org
RETURNS AND EXCHANGES
Returns can be initiated on the below reasons:
- Product arrived damaged;
- Wrong product was delivered;
- Product has expired.
All faulty goods can be returned and exchanged within 14 days upon receipt. Please contact our Customer Service at +603-7877 6350 or email email@example.com to initiate the purchase return process.
NUTRITION and HEALING CRISIS
Feeling worse after taking our Health Food or Nutritional Supplement?
Q1: What is healing crisis?
A1: Healing crisis is a process in which the body undergoes an intense period of cleansing and rebuilding. As part of the healing process the body will begin to discard toxic residues which have built up in your body over the years. During the process of toxic elimination, your body will experience some of the uncomfortable signs and symptoms, and this is recognized as healing crisis. In Chinese Medicine philosophy, true healing should always be preceded by a healing crisis.
Q2: Why does healing crisis happen after taking health supplements?
A2: According to Professor Yoshio Niwa, an expert in molecular nutrition, when we increase our nutrients intake, the nutrients will react with the oxygen in the body. And this reaction actually promotes and stimulates the body organ to perform harder to do cleansing, eliminating, replaces old tissues with new tissues, balancing etc. For example, you may be experience more skin rashes, more bowel movement, and these is a sign of the body is going through an intense detoxification. Imagine if your body is like the rusty iron pipes, and when you put in some rust agent or pipe cleaner, initially more rust will be coming off from the wall of the pipes (toxic), and that may make you feel worse and more dirt flooding around the pipe. But after the rust is all cleanse, then the pipe will become nice and clean again.
Q3: Is healing crisis a good sign?
A3: Yes. Healing crisis is a sign that shows that the treatment or the supplement that you are taking is working. Some people might think that their symptoms got worst, but instead it is a process of natural healing and it is absolutely a good sign to have to move towards to a real healing process. Generally, healing crisis only happen on healthy person as it indicates that your vitality is still strong enough to create a response on the biological changes during the healing process. However, when there is no healing crisis, it may be because either the person is toxins free and is on optimum well balanced health, or he/she's vitality is too weak and the body is unable to go through any healing process.
Q4: Does everyone experience the same signs and symptoms during healing crisis?
A4: Everyone is different. Some people experience healing crisis right after he/she took the supplement and others will only occur after a month or two. The severity is also different. The more toxic one's bodily systems are, the more severe the healing crisis.
Q5: Generally, how long does healing crisis last?
A5: It depends on the individual's health condition. It may last for 2-3 days or months..
Q6: Many people feel better after taking supplement, but I have been using supplement for a while, and I did not notice any difference at all, why?
A6: Generally, after 1 to 2 months of supplementation, you should feel some changes (e.g. Increase energy, better bowel movement, etc.)
If you did not notice any improvement, the possible explanations are:
- You did not consume regularly
- You did not follow the recommended dose
- Afraid of the healing crisis may be too intense, stop taking all together
- Poor diet and life style
- Chronic disease, requires a longer period to recover
- Chronic condition, loss of confidence in any treatment/supplement
- Emotional issues
Q7: Can you tell me more on healing crisis signs and its possible causes?
A7: Understanding Healing Crisis and the Signs and Symptoms:
|Healing Crisis||Possible Reasons/Causes|
|Lethargy, sleepiness||Acidic body, poor liver function, over exhausted, need more rest|
|Headache, heavy headed||High blood pressure, sign of detoxification|
|Fever, slight fever, restlessness||Increase metabolism, stimulate body immune function|
|Diarrhoea, increase bowel movements, passing out a dark, smelly stool, foul-smelly urine||Sign of detoxification, accumulated waste and residue in the colon|
|Flatulence, gassy stomach||Poor digestive system|
|Break out, rashes, itchy skin, bad sweat, mucus secretion, dandruff||Poor liver function, poor colon health and elimination system|
|Mucus production such as, phlegm, running nose||Poor lung function, passing out phlegm is also a sign of detoxification|
|Nasal bleeding||May be a sign of anaemia|
|Muscles and joints are aching and pain||Acidic body, toxins accumulated at the affected area|
|Increased pain in affected part of body||Speed up the healing process|
|Insomnia or hyperactive||Poor nervous system|
|Irregular period, changes in period, itchy bottom, increased mucus secretion||Hormonal imbalance, in the process of hormone regulation|
|Bleeding with bowel movements||May be haemorrhoid|
|Dizziness, hunger||Hypoglycemia, anaemia|
Nausea, constipation, hiccups
|Poor digestive system, liver problem|
|Slight edema (swelling)||Kidney problem|
Reference: Dr. Mary Ruth Swope, Columbia University